Amazon Recruitment in Karnataka For Customer Support (Work From Home) Position. 10+2, Graduates, Post Graduates are eligible to apply for this job. More details regarding Amazon Karnataka Job Openings is given below.

Company Name: Amazon

Job Location: Remote (Hiring office located in Mangaluru/Mangalore)

Job Position: Customer Support (Work From Home)

Salary: Rs. 2,75,000 – 4,20,900/- per annum (Salary is based on Scores/Experience)

Experience: 0 to 5 years

Qualification: 10+2, Any Graduation, Post Graduation

Job Description:

Amazon is hiring for Customer Support – Work from Home – Karnataka.
Virtual Customer Service (VCS) – It is a Work from Home model for India CS.
VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Eligibility Criteria:

Minimum qualification is 10+2. Any graduate/ PG is eligible to apply.
Should be flexible to work in shifts.
Effective time management skills and ability to prioritize work time to ensure productivity and department standards.
Ability to communicate clearly with both internal and external customers.
Good comprehension skills – ability to clearly understand and address customer issues appropriately.
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
Good typing skills.

Knowledge and Skills Required:

Communication Skills:

Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills ability to clearly understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.

Computer Knowledge/Skills:

Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
They will be creative and analytical problem solvers with a passion for excellent customer service.

Additional Perks and Benefits:

Over time and night shift allowance.
Internet allowance – 1250 Per Month.
Sodexo – Zeta meal – 1100 Per Month.
Insurance.

Please read the complete JD before you apply:

To apply & complete the assessment, you will need a laptop/PC with Webcam and headphone with good microphone.
Do not apply from mobile phone or Tablet.
Assessment should be attempted in an undisturbed environment with Stable internet connection (minimum 20 Mbps).
Assessment should be attempted only on a laptop/ desktop with functioning web camera & usage of Headphone with microphone is must Must be proficient in English.
Complete the Assessment in One Sitting – Assessment will take 2-3 Hours.