CALL CENTER EXECUTIVE | DATA ENTRY | ARABIC TRANSLATOR | INFOPARK KOCHI

LOCATION

• Handles incoming calls
• Respond to customer queries in polite, friendly and professional manner.
• Take ownership of all cases until satisfactory solution is reached.
• Adhere and follow on agreed KPI/Targets
• Proper escalation process should be followed on all complex cases where agent may need to escalate issue second level of support as need may arise.
• Required to handle and infuse angry patient and to offer viable solution.
• Required to meet agreed target on daily/weekly/monthly basis.
• Perform outbound calls for appointment confirmation, rescheduling, telemarketing activity, retention, online appointment and other related outbound activity.
• Informed patients about new products, treatment and services.
• Sell the products and services to existing and new patients.
• Listen to objections and handle them effectively.
• Comply with all other tasks assigned by the Supervisor/Manager
• Maintain customer complaint/Suggestion log.
• May be asked to work on split duty and different shifting timing according to business needs
• Respond to or redirect telephone calls to appropriate staff and departments
• To comply with the Existing policies and procedures
• Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs
• Perform other duties and tasks assigned by the Head of Department within the scope of his/her job.