CUSTOMER SERVICE EXECUTIVE | VOICE | NON-VOICE | INFOPARK KOCHI

TSS Information Systems  Job Role CUSTOMER SERVICE-FEMALE ONLY Experience 1+ year RESPONSIBILITIES Managing incoming call...

TSS Information Systems
 Job Role
CUSTOMER SERVICE-FEMALE ONLY
Experience
1+ year

RESPONSIBILITIES

  • Managing incoming calls, outgoing calls, and customer service inquiries
  • Generating sales leads that develop into new customers.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Sending the proposal for the customer and follow up with them.
  • Establish, develop, and maintain positive business and customer relationships.
  • Expedite the resolution of customer problems and complaints to maximize satisfaction.
  • Coordinate sales efforts with team members and other departments.
  • Analyze the territory/market’s potential, track sales, and status reports.
  • Continuously improve through feedback.
TSS Information Systems
Ground Floor, 'Athulya' Building,Infopark,Kakkanad,Kochi-682030 Kerala, India
Mail your resume to with the subject line Customer Service Representative[post_ads]
Mantle Solutions Pvt.Ltd
 Job Role
CUSTOMER SERVICE-NON-VOICE
Experience
6 Months to 1 year

Job Description:

  • Identify and assess customers’ needs to achieve satisfaction
  • Responding promptly to customer inquiries through email/chat and provide accurate, valid, and complete information.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

Required Skills and Experience:

  • Minimum 6 Months to 1 year experience
  • Proven customer support experience or experience as a customer service representative
  • Excellent Verbal & Written communication
  • Attention to detail
  • Proactive approach to support
  • Any Degree
Mantle Solutions Pvt.Ltd.
9th Floor, Lulu Cyber Tower – 2, Infopark Kochi Phase 1 SEZ, Kakkanad, Kochi – 682 042
Mail your resume to with the subject line Customer Service Representative
EMAIL: CAREERS@MANTLESOLUTIONS.IN [post_ads_2]
Art Technology and Software
 Job Role
CUSTOMER SUPPORT VOICE
Experience
1+ YEARS

Job Description Voice:

  • Provide customer support and resolve customer queries via phone and email.
  • Hands on experience in handing in international customers is must.
  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction
  • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Candidate should be flexible to work in 24*7 environments
  • Experience with Jira, or similar customer support tools
  • Responsible to document customer transactions accurately in the appropriate systems, generate various reports as required.
  • Coordinate with the co-workers, lead persons and other departments as appropriate.

Key Qualifications & Skills Required

  • Minimum of 1 year of experience with Customer Support Experience in an International Voice Process (no blended profile)
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Should be quick learner and self-motivated.
  • Experience in banking and fintech domain will be an advantage only.
Note: Due to the current situation you will doing " WORK FROM HOME" until further notice from the organization.
Art Technology and Software.
Ground Floor, Thapasya building, Infopark, Kakkanad, Kochi –682 030.
Mail your resume to with the subject line Customer Service Representative

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