CALL CENTER EXECUTIVE | DATA ENTRY | ARABIC TRANSLATOR | INFOPARK KOCHI

Cascade Revenue Management Pvt. Ltd  Job Role DATA ENTRY Position : Data Entry Opening : 30 Experience : Candidate’s with US based data entr...

Cascade Revenue Management Pvt. Ltd
 Job Role
DATA ENTRY
Position : Data Entry
Opening : 30
Experience : Candidate’s with US based data entry experience.
Must have excellent typing skills.
Benefits: Payment - Best in Industry.
Contract project, Should be able to work in rotational shifts.
Should have laptop / PC and a better network connection (Broadband).

LOCATION

Cascade Revenue Management Pvt. Ltd
Unit No.504, 5th Floor,
World Trade Centre Kochi,
Infopark Kochi-Phase 1
SEZ, Kusumagiri PO,
Kakkanad, Kochi-682030
Contact Number : 8921535249 / 6238813203.[post_ads]
Mail your resume to with the subject DATA ENTRY
Dynamed Healthcare Solutions Pvt.Ltd
 Job Role
CALL CENTER EXECUTIVE

ROLES AND RESPONSIBLITIES

  • Handles incoming calls
  • Respond to customer queries in polite, friendly and professional manner.
  • Take ownership of all cases until satisfactory solution is reached.
  • Adhere and follow on agreed KPI/Targets
  • Proper escalation process should be followed on all complex cases where agent may need to escalate issue second level of support as need may arise.
  • Required to handle and infuse angry patient and to offer viable solution.
  • Required to meet agreed target on daily/weekly/monthly basis.
  • Perform outbound calls for appointment confirmation, rescheduling, telemarketing activity, retention, online appointment and other related outbound activity.
  • Informed patients about new products, treatment and services.
  • Sell the products and services to existing and new patients.
  • Listen to objections and handle them effectively.
  • Comply with all other tasks assigned by the Supervisor/Manager
  • Maintain customer complaint/Suggestion log.
  • May be asked to work on split duty and different shifting timing according to business needs
  • Respond to or redirect telephone calls to appropriate staff and departments
  • To comply with the Existing policies and procedures
  • Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs
  • Perform other duties and tasks assigned by the Head of Department within the scope of his/her job.
[post_ads_2]****CANDIDATE SHOULD SPEAK ENGLISH AND HINDI FLUENTLY.****
Dynamed Healthcare Solutions Pvt.Ltd.
8th Floor, Wing 2, Jyothirmaya Infopark Phase 2, Brahmapuram P.O. Kochi - 682303

Mail your resume to with the subject CALL CENTER EXECUTIVE
Dynamed Healthcare Solutions Pvt.Ltd
Job Role
ARABIC TRANSLATOR
Candidates should know to write Arabic
Candidate should be fluent in English
Mail your resume to with the subject ARABIC TRANSLATOR

COMMENTS

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Hai All.....: CALL CENTER EXECUTIVE | DATA ENTRY | ARABIC TRANSLATOR | INFOPARK KOCHI
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