ACCOUNTS EXECUTIVE | CUSTOMER SUPPORT VOICE | INFOPARK KOCHI

Art Technology and Software  Job Role CUSTOMER SUPPORT VOICE Experience 1 year Key Qualifications & Skills Requi...

Art Technology and Software
 Job Role
CUSTOMER SUPPORT VOICE
Experience
1 year

Key Qualifications & Skills Required

  • Minimum of 1 year of experience with Customer Support Experience in an International Voice Process (no blended profile)
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Should be quick learner and self-motivated.
  • Experience in banking and fintech domain will be an advantage only.

Job Description Voice:

  • Provide customer support and resolve customer queries via phone and email.
  • Hands on experience in handing in international customers is must.
  • Build credibility and trust with the customers by empathizing with their problem in words,
  • proactively understanding their needs and responding promptly thereby obtaining high
  • quality/ Customer Satisfaction
  • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Candidate should be flexible to work in 24*7 environments
  • Experience with Jira, or similar customer support tools
  • Responsible to document customer transactions accurately in the appropriate systems, generate various reports as required.
  • Coordinate with the co-workers, lead persons and other departments as appropriate.
Note: Due to the current situation you will doing " WORK FROM HOME" until further notice from the organization.
[post_ads]
EMAIL: ART-HR@ARTECHSOFT.COM
Cubet Techno Labs Pvt.Ltd
 Job Role
ACCOUNTS EXECUTIVE
Qualification
Post-graduation in finance

Our Requirements :

  • Ability to generate various reports - like segment-wise sales performance.
  • Ability to work with Project Managers and gather information about a project's budgets and timelines
  • Ability to compile and present reports and budgets.
  • Ability to create detailed business plans to reach predetermined goals and quotas
  • Experience in an IT/Software company
  • Experience in Financial forecasting and risk analysis
  • Experience in handling Quickbooks will be an added advantage
  • Basic management & administrative abilities.

[post_ads_2]Skills Required:

  • Analytical skills to measure financial performance.
  • Methodical approach and problem-solving skills
  • High level of numeracy skills
  • Excellent verbal and written communication
  • Excellent interpersonal skills

Qualification:

  • Post-graduation in finance
  • Ample experience in the domain
Notice period: Immediate / 15 days / 1 Month

COMMENTS

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