Trip Brands Group of Companies TRIP EXPERT Experience 2 years to 5 years Location Geo Info Park, Kakkanad, Ko...
| Trip Brands Group of Companies | |
|---|---|
| TRIP EXPERT | |
Experience
|
2 years to 5 years
|
Location
|
Geo Info Park, Kakkanad, Kochi
|
Job Description
- Responsible for handling inbound calls from US/Canada customers and providing the passengers with the best destinations and guiding them with the best ticket deals.
- Ensure that excellent customer service experience and selling airline tickets.
- Resolve customer queries within the assigned TAT & ascertain customer needs and take action in a timely manner
- Develop international itinerary for travel requests received from clients.
- Providing customers with the best possible flight routings and competitive airfares.
- Keep a track of the Amadeus ques twice a day to and filter the cancellations, schedule change, confirmations and send to the concerned Staff
- Handling end to end travel requirements for the traveller- Creating bookings/Cancellations/Reissues/Refunds etc.
- Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
- Processing bookings by speaking with Airlines/suppliers and sending confirmations to clients/customers
- Ensuring customer is advised appropriate cancellation & refund rules.
- Undertake all back office related activities such as handling reissues, advanced fares, etc
- Assist the client for complete travel requirements such as rail, cab, Travel Insurance, Forex etc
- Completion of transactions to be accurate and with no negative financial impact to customer or Airlines
- Enter data into CRS ( Galileo / Amadeus/Sabre ) & proper CRM has been done.
- Cross sell and up-sell (sell Tour packages, Insurance, Forex in coordination with foreign exchange team ,tour packages team .) to continuously contribute to the business of the company.
- Co-ordinate with multiple departments to ensure quick resolution for the customer.
- Responsible for assist with any other office functions if required.
The Trip Brands wagon is waiting, are you ready? APPLY NOW
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EMAIL :- hr.usa@tripbrands.us
| Sr.Trip Expert | |
|---|---|
Experience
|
3 years’ experience in the travel industry
|
Location
|
Irving,Texas
|
Job Duties and Responsibilities:
Handle Incoming/ walkins Requests
- Consistently chooses the correct GDS Travel tools and systems to complete requests
- Search and confirm travel reservations for the customer (flight/ cruise)
- Understands and accurately applies client travel policy and requirements to each interaction
- Provide travel offers and general travel advice to travelers
- Responds to requests accurately and completely
- Understands and accurately applies travel supplier rules
- Maintains current knowledge of the state of the various travel industries supported
- Provides the customer with the required industry information, such as low fares, exchange costs and penalties
- Can fulfill all requests regarding necessary regulations (DOT, FAA, passports, visas, etc.)
- Supports BookOtrip and client driven initiatives
Quality
- Consistently meets and sometimes exceeds individual and team goals
- Effectively uses the telephone systems
- Completes reservations with a few errors
- Consistently follows BookOtrip Travel call/email guidelines
- Adheres to BookOtrip Travel policies and procedures to maintain quality control
- Provides the customer a full recap of the confirmed itinerary
Service Excellence
- Responds to the customer promptly
- Provides the customer his/her undivided attention
- Listens and captures information from the customer
- Responds appropriately
- Asks questions targeted to encourage complete responses
- Creates rapport with the customer
- Matches the customer’s tone and pace
- Keeps the interaction moving forward
- Offers suggestions to the customer and anticipates needs
- Is mindful of the client service level agreement in all transactions
Teamwork
- Provides constructive feedback on daily operational processes and commercial relationship with customer when appropriate
- Completes tasks as assigned
- Willingly offers assistance to team members within and across teams
Communication
- Uses positive language and word choices to avoid negative customer reactions
- Matches the customer’s tone and pace
- Applies proper BookOtrip communication guidelines and standards (clear, concise and personal) to interactions
- Uses correct grammar in interactions
Required Qualifications:
- Minimum of 3 years’ experience in the travel industry
- Solid working knowledge of the travel industry, policies, procedures and processes
- Knowledgeable of travel industry systems (i.e. GDS)
- Strong verbal and written communication skills in designated languages
- Proven ability to handle multiple priorities simultaneously
- Ability to work flexible hours
- Ability to work independently, exercising discretion and judgment
- Demonstrated professional customer service skills
Preferred Qualifications:
- Bachelor degree preferred
- Proficiency in Microsoft Office applications
- Demonstrated internet research skills for customer information
- Degree in tourism-related field
- Strong problem solving and/or critical thinking skills
The Trip Brands wagon is waiting, are you ready? APPLY NOW
EMAIL :- hr.usa@tripbrands.us
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