Customer Service Lead Who can apply: We are looking for a Customer service Lead who is responsible to support Corporate Sales Team or...
Customer Service Lead
Who can apply: We are looking for a Customer service Lead who is responsible to support Corporate Sales Team or Business Development teams in servicing accounts. He is often the primary point of contact for clients and ensures client satisfaction with the organization's services.
Seek, process and execute client requests and services
Answer queries regarding services, processes and if required direct them to the account manager
Assist clients to use the services and keep them updated about new features launched
Coordinate with internal teams to ensure timely fulfillment of services
Maintain trackers, reports for client interaction, service usage etc
Collect feedback and resolve client complaints
Any Degree with a minimum of 3-5 years of experience in customer service
Solid experience in building client relations
Candidates with prior experience in Digital Marketing/ other traditional agencies are preferred
Good communication skills
Good interpersonal skills
Active problem-solving skills
Customer Focus
Ability to handle pressure
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