Operations Manager | Mortgage Industry - Data Entry Technopark, Kollam

Incredible Visibility is looking for an Operations Manager to join our team.

Brief description :

The role of the Operations Manager is to manage team lead(s) and staff on day to day tasks. The Operations Manager will plan, direct, and coordinate the intake and completion of Data Entry Orders to senior level management. Additionally, the Operations Manager will plan production line capacity, manage logistics of workflow, establish report with juniors to ensure workload is being met, manage scheduling for overtime, when necessary, and manage area quality and overall SLA (Service Level Agreement) of products. A prior background in mortgage and loan processing, post-closing and / or real estate is strongly preferred.

Job Requirement

Skills Required:

  • Management and Leadership experience with a proven track record of building an efficient and effective team
  • Must be able to speak English very clearly
  • Proficient in Microsoft Excel and Word
  • Ability to prepare reports and conduct presentations to senior management
  • Excellent verbal and written communication skills
  • Professional communication and excellent team building skills
  • Professional presentation
  • Mortgage Industry background[ads-post]
  • Data Entry Experience (Not required, but extremely helful)
  • Problem Solving skills and attention to detail
  • Ability to manage resources to meet multiple deadlines

Duties also include but are not limited to the following:

  • Coordinate and attend phone and video meetings with Headquarter office on production, staff issues, ability of facility to complete work, etc
  • Plan, organize, staff, lead, and control quantity, quality, and timeliness of products within facility.
  • Ensure Operations are ran smoothly within the guidelines of company policy and area SOPs (Standard Operating Procedure)
  • Update and manage SOPs as needed.
  • Coordinate and manage all activities within the manager’s operational control.
  • Organize and manage volume capacity and resources and request staff or overtime when and where necessary.
  • Monitor assigned work, and control the completion of work and projects
  • Coach, mentor, and discipline staff as necessary as company policy dictates.
  • Complete employee reviews and submit to company.
  • Prepare reports for upper management on day to day operations as well as ongoing projects
  • Monitor and handle performance of staff.
  • Create a high production mindset with all staff
  • Assist with the approval and onboarding of new staff members.
  • Other duties as assigned by senior leadership

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