Technical Support Executive And Customer Service Associate - Voice and Chat/Email Support In Bengaluru

Telligent Support has been pioneers in gaming and consumer electronics industry with vast experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe "Happy Employees Equals Happy Customers". Please visit us at www.telligent.in for further details.
Customer Service Associate - Voice and Chat/Email Support
Every day will bring new and exciting challenges on the job while you:
  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
  • Leverage your experience to provide feedback to the team on how to improve our services
  • Drive customer communication during critical events.
What will you be doing:
  • Provide support and resolving technical issues via email, phone and other electronic communications
  • Build credibility and trust with the players by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality / CSAT scores for the work performed
What we're looking for
  • 6 months to 4 years of customer service experience through phone, email and chat. Experience in the gaming/tech support would be an asset
  • Excellent oral and/or written communication skills
  • Customer service experience with strong customer focus
  • Excellent team player with experience and passion for gaming
  • Strong multi-tasking skills
  • Strong analytical and troubleshooting skills and experience
  • Self-starter who is excited about learning new technologies on a daily basis
    Forward your resume to [ads-post] Email:-careers@telligent.in
Technical Support Executive
In this role you will…
  • Troubleshoot customerssoftware application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
  • Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
  • Troubleshooting network problems like network errors, connectivity issues.
  • Assembling, installing and troubleshooting computer hardware.
  • Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
  • Installing and managing Applications on Remote.
  • Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
  • Managing customer expectations regarding estimated response times
What we're looking for
  • Minimum of 6months of experience with Technical Support for international customers
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
  • Excellent communication skills and high emotional intelligence
  • Personal interest in consumer electronics and IT related products and services
  • Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
  • Excellent Problem Solving and Customer Service Skills
  • Ability to think creatively and should have positive attitude.
  • Strong analytical & Interpersonal skills
Benefits

  • Best in the industry pay
  • Performance based incentives
  • Excellent growth opportunities from internal IJPs
  • Regular Rewards and Recognition Program
  • Monthly Employee Engagement Activities
  • Free unlimited meals
  • Free transportation (both ways) for maximum ease
  • Security Escort for women taking Company cab post 9PM
  • Housing conveyance allowance
  • Medical Insurance

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