Customer Service Lead Position at Infopark,kochi - Webdura Technologies Openings in Kochi

Customer Service Lead

Who can apply: We are looking for a Customer service Lead who is responsible to support Corporate Sales Team or Business Development teams in servicing accounts. He is often the primary point of contact for clients and ensures client satisfaction with the organization's services.

Roles and Responsibilities

Seek, process and execute client requests and services

Answer queries regarding services, processes and if required direct them to the account manager

Assist clients to use the services and keep them updated about new features launched

Coordinate with internal teams to ensure timely fulfillment of services

Maintain trackers, reports for client interaction, service usage etc

Collect feedback and resolve client complaints

Competencies and Skills Required

Any Degree with a minimum of 3-5 years of experience in customer service

Solid experience in building client relations

Candidates with prior experience in Digital Marketing/ other traditional agencies are preferred

Good communication skills

Good interpersonal skills

Active problem-solving skills

Customer Focus

Ability to handle pressure

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