Office Attendant Riverland™ Dubai


Main Duties:

  • This position is in-charge of maintaining the offices, pantry, meeting rooms, conference rooms and training rooms. Additional responsibilities are preparing drinks order for colleagues and guests in the office building, manages stock and inventory of office supplies, and picking up requisitions.
  • Promptly greet Guests and Colleagues in a friendly and professional manner
  • Respond appropriately to Guest inquiries and concerns to ensure total guest satisfaction
  • Resolve Guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up
  • Should maintain positive guest interactions while accurately mixing and serving beverages to guests in a friendly and efficient manner
  • Attend training and development programs in order to promote personal and career growth
  • Comply with standards at all times in order to drive and improve business excellence through monitoring, analysing performance and taking corrective or preventative action
  • Understand and follow all Standard Operating Procedures in order to exceed the operational requirements and ensure Guests receive the highest standards of quality and service
  • Contribute to the achievement of objectives, action plans and key performance indicators in the Company
  • Enforce and adhere to all U.A.E. Laws, Health, Safety and Environmental Policies and Company rules and regulations, report safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
  • Assist with emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Colleagues or Company property
  • Represent and promote the Company in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders
  • Display a friendly, helpful and cheerful attitude while communicating effectively with Guests and fellow Colleagues
  • Listen actively and respond to Guest feedback as well as review Guest Satisfaction Index results and trends in order to continuously improve and exceed Guest expectations
  • Enforce operational rules and regulations and provide crowd control in a friendly manner throughout the areas in order to ensure the Guest`s safety and an enjoyable experience
  • Any other duties as may be reasonably requested by the Management Team

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:
  • High School Diploma
  • Previous experience as Office Attendant
  • Previous experience in Food and Beverage
  • Effective oral and written communications skills in English
  • Ability to calculate simple mathematics and collect different modes of payment accurately
  • A team player and have the ability of meeting assigned targets
  • Multi-tasking, problem solving and judgement skills
Desirable:
  • Ability to work in a fast pace and dynamic integrated resort environment
  • Ability to work in an outdoor environment and to stand for long hours
  • Ability to work on a rotating shift basis including weekends and public holidays
  • Available for overtime work as per scheduling requirements
  • Be physically fit and be able to work flexible hours

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