Lobby Host at Royale Hayat Clinic -- Kuwait


Job Description  :  Lobby Host job description is mainly to look after the guests and patients coming in/out of the hospital. It begins with a neat and sharp look, by wearing a minimum jewelry, light perfume, and hair is clean and tied, as we are in a clinical environment. • As a main front-liner, Lobby Host/ Hostess is a brand ambassador of Royale Hayat Hospital, so one needs to make sure first impression should and must be a good one. Therefore, a Lobby Host/ Hostess should at all times anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of the day. • He should also maintain a complete knowledge of the hospital facilities and services, and comply with all departmental policies/service procedures/standards. • Lobby Host job description includes, as well, keeping the reception/desk organized and make sure all RHH brochures are available for guests.

Required SkillsMale Candidate • Educational qualification of being a Lobby Host is important, but what is far more important is one should be a person with an adjustable nature and soft spoken skills. • Fluency in English is a must and knowledge in Arabic would be considered beneficial; • Previous experience in Guest Relations or in similar position or some training in hospitality industry would be an advantage; • Computer literate and knowledge of Microsoft Office (Word, Excel, Power point) • Good customer relations skills and positive outgoing personality; • A pleasant demeanor during stressful periods or when dealing with an impatient/irate guest; • Ability to communicate very well verbally in Arabic and English and written in English

Duties & ResponsibilitiesMaintains positive guest relations at all times; • Gives a warm welcome to the guests and escort them to their purpose of visit; • Resolves guest complaints, ensuring guest satisfaction; • Monitors and maintains cleanliness and organization of assigned work areas; • Responsible for presenting and collecting guest questionnaire/comment form from each patient upon discharge and ensure they fill it up; • Maintains complete knowledge at all times of:  hospital features/facilities/services/hours of operations;  all in-house patients and patient profile updates;  in-house doctors and their specializations;  necessary insurance and discounts information  events/scheduled seminars/advertisements;  daily shift turnovers and priorities  mock-up rooms for guest show around  necessary functions of computer systems and TrakCare system;  necessary office supplies in the work station;  telephone etiquette using correct standard greetings • Relays accurate directions to guests on inquiries; • Updates guest profile/information; • Sends each morning a crystal report of updated inpatient list to concerned departments; • Keeps an accurate tracking of current inpatient, arrivals, discharges, delivery/birth information on a daily basis; • Responsible for bill settlements for inpatients; • Baby photo shoot and printing; • Baby certificate printing; • Conducts tour of the hospital; • Handles wheelchairs and emergency equipments when necessary; • Responsible for explaining details of maternity packages, room rates, and basic admissions procedures; • Supervises bellman/woman in the absence of Bell Captain/Supervisor and ensure their works are done properly; • Provides an exceptional and personalized hostess service for Orchid patients; • Responds and acts during call of Emergency Codes; • Performs/carries out other important administrative tasks required by the Manager/Supervisor/Operations. • Performs other tasks and duties within the scope of the knowledge, skills, and experience required for the job, as assigned by the immediate superior.

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